Total Tune Protection Limited Powertrain Warranty

Introduction

Southside Euro, LLC Limited Powertrain Warranty (hereinafter referred to as “warranty”), applies to Performance Software Upgrades installed on your vehicle’s Electronic Control Unit (hereinafter referred to as “ECU”) and Transmission Control Unit (hereinafter referred to as “TCU”). This warranty is valid for the duration of your factory warranty. Covered repairs under this warranty are only valid at Southside Euro, LLC. Some exclusions and conditions apply; please see details below.

Applicable powertrain parts which prove to be damaged during the warranty period, will be replaced free of any additional charge for parts or labor subject to terms and conditions stated herein.

Tires are not warrantied, but your smiles are guaranteed!

Definitions

As used herein:

(a) The words “we”, “us”, “our”, “warrantor” and “Southside Euro, LLC” refers to Southside Euro, LLC located at 5942 Richard Street, Jacksonville, FL 32216, the warrantor of this Limited Powertrain Warranty.

(b) The words “you”, “your”, “warrantee” and “customer” refers to the person as named on the Signature Page of this document.

(c) The words “warranty”, “Limited Powertrain Warranty” and “Southside Euro Limited Powertrain Warranty” refers to the limited powertrain warranty described in this document, subject to the terms and conditions described herein.

(d) The words “vehicle” and “your vehicle” refers to vehicle identification number or VIN of the covered vehicle as named on the signature page of this document.

(e) The words “damage”, “failure”, “unserviceable” and “breakdown” refers to the failure of a covered powertrain part. A covered powertrain part is deemed failed if it can no longer function as it was initially intended solely because of its condition and not from the result of an action or inaction of any non-covered parts or events.

(f) The words “effective date”, “duration” and “term” refers to the time period for which this warranty applies subject to the terms and conditions stated herein. This warranty follows the years and mileage of your vehicles factory powertrain warranty as described in years and/or mileage whichever comes first. 

(g) The words “repair”, “parts” and “components” refers to the replacement parts for items covered by this warranty which may be new, remanufactured, replacement parts of like kind and quality. The cost of repairs and/or parts are not to exceed the actual cash value of the vehicle at the time the warranty claim is made.

(h) The word “improper” refers to the use of any fluids or lubricants not approved by your vehicle’s  manufacturer.

(i) The words “factory warranty” refers the warranty initially provided by your vehicles manufacturer and does not apply or include additional duration for any Certified Pre-Owned Warranties, extended warranties provided by the manufacturer, dealership or any other third party.

(j) The word “serviced” refers to routine maintenance and repairs not covered by this warranty. 

Covered Services

This limited powertrain warranty applies to performance software installed by Southside Euro, LLC. Performance software includes all brands available to us up to Stage 2 ECU and TCU applications. Performance software brands we offer are subject to change. Stage 2 supporting modifications must be purchased and installed by and through Southside Euro to qualify. 

Covered Items

This Limited Powertrain Warranty provides coverage specifically for these named items only:

  1. Engine: Cylinder Block, Cylinder Head(s) and all internal lubricated parts contained within the engine including: Fuel Injectors; Pistons; Piston Rings; Connecting Rods and Bearings; Crankshaft; Crankshaft Main Bearings; Camshaft; Camshaft Bearings; Cam Followers; Timing Chain or Belt; Timing Gears; Guides; Tensioners; Rocker Arms; Rocker Shafts; Rocker Bushings; Cylinder Head Valves; Valve Guides; Valve Lifters; Valve Springs; Valve Seals; Valve Retainers; Valve Seats; Push Rods; Water Pump; Fuel Pump; Oil Pump and Oil Pump Housing; Harmonic Balancer; Oil Pan; Timing Chain Cover; Intake and Exhaust Manifolds; Valve Covers; Engine Mounts.
  2. Turbocharger/Supercharger: Factory or Southside Euro installed turbocharger(s) or supercharger. 
  3. Transmission: (Automatic or Manual) Transmission Case and all Internal Parts plus: Torque Converter; Automatic Flywheel/Flex Plate; Vacuum Modulator; Electronic Shift Control Unit; Transmission Cooler; Transmission Mounts; Oil Pan, DSG Clutches and Basket.
  4. Transfer Case: Transfer Case and all Internal Parts.
  5. Drive Axle: (Front and Rear) Drive Axle Case; All Internal Parts contained within the Drive Axle; Locking Hubs; Drive Shafts; Universal Joints; Constant Velocity Joints; Axle Bearings; Four Wheel Drive Actuator; Differential Cover.

Exclusions

This Limited Powertrain Warranty does not provide coverage for: 

  1. Normal wear and tear or wear and tear items. 
  2. Maintenance, tune-ups or alignments.
  3. Any parts not specifically named in the “Covered Items” section. 
  4. Damage caused from a lack of proper maintenance as specified below.
  5. Damage caused from poor workmanship, unlicensed technicians and/or auto repair facilities. 
  6. Damage caused by impact of an object, collision, fire, theft, vandalism, riot, explosion, lightning, earthquake, hurricane, windstorm, hail, water, flood or freezing temperatures. 
  7. Use of improper fluids, fuels, coolants or lubricants. 
  8. Altered or broken odometer.
  9. Altered or illegible vehicle identification number. 
  10. Vehicle has been declared a total loss or sold for salvage purposes. 
  11. Any customizations, modifications or alterations unless purchased and installed by us.
  12. Any consequential or incidental damages.
  13. Neglect, misuse, abuse, use of the vehicle outside of the parameters specified by your vehicle’s manufacturer or illegal use. 
  14. If your vehicle is used as a rental.
  15. Repairs covered by an insurance policy or any other warranty. 
  16. Vehicle storage, loaners, rentals, or towing services.
  17. Vehicle operating performance after normal wear and tear, replacement or repair of a covered part, or if the wear on said part has not exceeded the acceptable limits allowed by the manufacturer. Including but not limited to, valve or ring repairs effecting engine compression or oil consumption.
  18. Manufacturer recalls or factory service bulletins.
  19. Any pre-existing damage.
  20. Failure to mitigate further damage in the event your vehicle breaks down. 

Limited Powertrain Warranty Voidable

Any determination of whether this Limited Powertrain Warranty does not apply or is otherwise void as to any warranty claim shall be made by us in our sole discretion.

For any warranty claim to be valid, you will be required to provide detailed proof that your vehicle’s regular maintenance was completed as specified below; proof of your vehicle’s maintenance is not required if it was performed by Southside Euro.

You will be charged for one hour of labor fees if claim made under this Limited Powertrain Warranty for an alleged failure determined not to be the result of a covered cause and/or covered item.

Limited Powertrain Warranty Duration

Southside Euro, LLC will provide coverage under this warranty under the same parameters of your vehicle’s original manufacturer powertrain warranty in terms of years and mileage, whichever comes first. This warranty does not apply or include additional duration for any Certified Pre-Owned Warranties, extended warranties provided by the manufacturer, dealership or any other third party

Limited Powertrain Warranty Scope

  1. Location: In the event your vehicle breaks down or suffers damage to a covered item as described above your vehicle may be repaired by Southside Euro at no cost to you. Although you may have your vehicle serviced at other licensed repair facilities for routine maintenance, all covered warranty repairs must be performed by Southside Euro only. Southside Euro will not reimburse you, any dealership nor any other third-party for the cost to perform any warranty repairs. 
  2. Maintenance: In order for your warranty to remain valid, you agree to perform all of your manufacturer recommended maintenance at the prescribed intervals. You also agree to increased service intervals for oil changes at every 5,000 miles and spark plug replacement at every 15,000 miles. 
  3. Timeframe: In the event your vehicle is in need of a repair for a covered warranty item, you agree to contact Southside Euro and make an appointment with us within ninety (90) days
  4. Transferable Coverage: Your rights under this Limited Warranty are specific to the VIN of the vehicle as named on the signature page of this document. The Limited Warranty will transfer to any individual who owns the vehicle. 
  5. Peace of Mind: Having all of your routine maintenance and non-warranty repairs completed by Southside Euro will expedite any warranty claims, making the process quick and painless. 

Disclaimers

  1. The installation of performance products may effect your vehicles: manufacturer, dealership or third-party warranty; safety features or functions; resale value; maintenance service intervals. You agree to hold Southside Euro harmless for any such effect(s). 
  2. The terms and conditions of this limited powertrain warranty are subject to change.
  3. In the event that any legal action is taken in connection with this warranty, the proper venue for said action shall exclusively be Duval County, Florida. 

Severability Clause 

If any provision of this warranty or its application to any person or circumstances is held invalid, the invalidity does not effect other provisions or applications of this warranty that can be given effect without the invalid provision or application, and to this end the provisions of this warranty are severable.

Updated May 29, 2020